Please keep an eye on this page - we will post our flu clinic dates on here. 

We are holding walk in flu clinics on the Saturday 5th October 9am to Midday. Additional walk in clinic Saturday 19th October 9am to Midday. 

If you are eligible for a FREE NHS flu jab then please come along; this includes

• anyone under 65 who are in a clinical at risk group
• anyone over 65 
• pregnant women
• carers
• Children aged 2-3

If you cannot come to this clinic then please contact reception to book in an appointment as soon as you can.

Those eligible for NHS influenza vaccination in 2024 to 2025 are:

• all children aged 2 to 15 (but not 16 years or older) on 31 August (These should be done in school)
• those aged 18 years to under 65 years in clinical risk groups
• pregnant women
• those in long-stay residential care homes
• carers
• frontline health and social care staff employed by:
  • a registered residential care or nursing home
  • registered domiciliary care provider
  • a voluntary managed hospice provider
  • Direct Payment (personal budgets) and/or Personal Health Budgets, such as Personal Assistants.

All frontline health and social care workers are expected to have influenza vaccination to protect those they care for. A separate communication will follow about staff vaccination.

The influenza chapter in ‘Immunisation against infectious disease’ (Green Book), which is updated periodically, gives detailed descriptions of the groups outlined above and guidance for healthcare workers on administering the influenza vaccine.

Clinics & Services

Asthma/COPD Clinic

This is run by the practice nurse in conjunction with the practice pharmacist and doctors, by appointment only.

Baby Clinic & Post Natal Reviews

The baby clinic is run on a Wednesday morning by Dr Hanley, Dr Bhatia and the practice nurse Miss Angelina Kostina, for child development checks, baby weighing and immunisations and allows an opportunity to discuss other problems, e.g. sleeping, feeding and child health worries. Please bring your child’s record book with you when you attend. It is important that all infants and children are protected from potentially serious diseases and we recommend that all immunisations are given.

Counselling

We can refer to NHS counsellors or a private counsellor.

Diabetic Clinic

This is run by our Assistant Practitioner, in conjunction with the doctors, by appointment only.

End of Life Care

The Surgery provides End of Life support based on the Gold Standard Framework.

See also our page about In Times of Bereavement.

Family Planning

Contraceptive care is provided by the nurse and all doctors during normal surgery hours.

Flu Vaccination

An influenza vaccination is particularly recommended for patients with heart, lung or kidney disease, diabetes and residents of nursing and rest homes.

Please contact the reception staff in September for details of the vaccination dates and to make an appointment. If you are unable to attend the surgery, a home visit will be arranged to undertake this facility.

Learning Disability Health Checks

This is an annual health check for patients with learning disabilities by appointment only.

NHS Health Checks

The NHS Health Check is a health check-up for adults in England aged 40-74. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. You need to make an appointment with the Nurse for this service.

Patients Over 75

If you are 75 years of age or over, you should be seen annually, either by your doctor, the practice nurse, the district nurse or the health visitor. This can be arranged at the surgery or, if that is not possible, a home visit will be arranged.

Pneumonia Vaccination

It is strongly recommended that every patient over the age of 65 years has a pneumonia vaccination. The vaccine is also strongly recommended for all patients with heart or kidney disease and those with asthma, chronic bronchitis or diabetes as well as those in nursing or rest homes. The vaccine is free of charge. This vaccine need only be given once in a lifetime.

Shingles Vaccinations 

If you are aged 65 and over you may be eligible for a free Shingles Vaccination. Please contact the practice to find out more.

Social Presciber

The practice social prescriber runs clinics every Wednesday and Friday mornings, this is by appointment only. They can aid with forms, group referrals and social needs. 

Care Coordinator

Our practice Care Coordinator can help with forms, booking appointment transport and referral queries. This is also by appointment. 

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.

There is further information about countries and vaccinations required on the links below: 

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.

Yellow Fever Vaccine

The Yellow Fever vaccination cannot be given at this surgery. It is, however, available from either of the following:   

Lily House
Telephone 020 7175 1802   

Oliver Health & Travel Clinic
Telephone 020 8550 2276

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.

Travel Questionnaire

Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website.

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

• Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
• Insurance claim forms
• Prescriptions for taking medication abroad
• Private sick notes
• Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
 

We now offer a post operative wound care service for:

General post-surgical wound care

Removal of wound closures

Wound dressings

Assessment of wounds for healing progress and infection

Management of complications

Antibiotics assessment or similar

Related or potentially related ailments

Onward advice and referral as required

All appointments must be booked in advance and any hospital discharge correspondence must be brought to your appointments

New Government advice website for COVID-19 patients

The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as:

• feeling unsafe
• going in to work
• paying bills or being unemployed
• getting food
• having somewhere to live
• mental health and wellbeing.

Due to the recent Coronavirus outbreak the surgery has devised some FAQ's

• Is the Surgery Open?

Yes the surgery is open from 8am – 6.30pm and we are seeing patients face to face, with telephone appointments, video calls and via eConsult. 

• How can I request a prescription?

There are a few ways you can request a prescription:

• You can also contact your pharmacy and ask them to request your medication on your behalf.
• You can submit your request via email: nelondonicb.southdene.prescriptions@nhs.net with your name, date of birth and what medication you require.
• You can submit a written request and put it in the black post box outside with your name, date of birth and medication required.

• How can I get an isolation note?

You can go online to https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/isolation-note/ . The surgery will not be able to issue sick notes for self-isolation.

• What should I do if I start to show symptoms or have been in contact with someone who is showing symptoms of coronavirus?

Please follow the nhs advice given on their website as this is forever changing, the website is https://www.nhs.uk/conditions/coronavirus-covid-19/

• Can I book a GP appointment?

Yes, you can book an appointment via the patient access app, NHS App, telephone or in person. 

• Can I book a nurse’s appointment?

Please contact the surgery to discuss booking a nurse’s appointment as reception will book you with the most appropriate clinician. 

I am not feeling well but don’t want to come to the surgery if I don’t have to and I don’t think its coronavirus, what can I do?

You can go online to the website https://www.nhs.uk/ for advice on all health related issues and they will advise whether you need to speak to a GP or if you can look after yourself safely at home. We also strongly recommend downloading the NHS app as you can do all of above mentioned plus link your app to your GP surgery and make telephone appts, order medications etc.

GetUBetter MSK App

Do you have a joint or muscle problem?
Please use the FREE getUBetter app designed and written by your local clinicians in
North East London - BHR. It offers local? tips, advice, and exercises tailored to
you and your stage of recovery.
Instant access
Easy to use
Safe and effective

Your healthcare professionals cannot be with you 24/7, but getUBetter can.

Why is self-care important?
Most musculoskeletal (MSK) injuries and conditions can be treated at home and
get better without the need for a specialist appointment. getUBetter gives you the
knowledge, skills, and confidence you need to improve your MSK health and lifestyle.

What is getUBetter?
getUBetter is a safe and effective way to help you self-manage your injury or
condition at home, work, and on the move.
The app covers a range of musculoskeletal injuries and conditions…
Back
Back & Leg
Neck
Shoulder
Elbow
Hip
Knee
Ankle
Sprains and strains - leg
Upper Limb Tendinopathy
Lower Limb Tendinopathy
…and is designed to help you trust your recovery, live and work well.

Who is getUBetter for?
Anyone 18 or over who needs help with a joint or muscle problem.
What will I get?
Instant and 24/7 access to a personalised programme
Easy-to-follow self-progression exercises
Daily tips and local guidance from day one
Advice on where to seek help when needed
Access to local treatments and services

What are the next steps?
Follow the link to access your local health service, then select your GP practice, as
well as the condition you’d like support with. Enter your email.
https://app.getubetter.com/requestaccess/
1/9c01802ddb981e6bcfbec0f0516b8e35
Download the getUBetter app and sign up using the same email address.
Follow the instructions in the app to access your local support pathway.
Log in and follow your programme regularly to improve your MSK health.
If you need further help getting started, watch our videos (GetUBetter get started,
GetUBetter How it works) or get in touch with one of our team:
contact@getubetter.com

The app is not suitable for:
Under 18-year-olds
People with worsening neurological symptoms like numbness, weakness, or
problems with bowel or bladder.
People diagnosed with an infection, rheumatological problems, neurological issues,
cancer, kidney, fracture, and pelvic organ pain.
People that are requiring an ongoing close medical attention.
People with very severe, worsening symptoms
Pregnancy-related problems. 

Southdene Surgery values patient feedback. If you would to provide feedback, please follow the link below; 

https://www.surveymonkey.com/r/J7R8NMZ

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