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To request an urgent appointment for today or tomorrow (Monday to Friday):
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 7 days:
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
However you choose to contact us, we may offer you a consultation:
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
If you are running late for the appointment, please telephone the surgery on 0208 530 3731 to let us know. Please note that we allow a maximum of 10 minutes for a patient to be late.
To cancel your appointment:
The surgery takes non-attendance seriously. You will receive a letter when you did not attend an appointment and after the third non-attendance you may be removed from the Surgery's patients list.
Home visits are reserved for those who are housebound patients. We receive a large number of requests for home visits each day. It is important that we know the reason for the request so that the doctor can prioritise their visit schedule (please note that the home visits take place after the GP has finished their surgery). The reception staff will ask the reason for your home visit request; please give as much information as possible.
The doctor will assess your request and will decide on appropriate action. Depending on the assessment, you might be visited either on the day or during the week or the doctor might refer you to be visited by the community nurse.
It is helpful if requests for home visits are made before 10.30am and full details of the patient’s name, age, address, telephone number and reason for the visit are given.
Need a GP during the evenings or weekends?
You can now book an appointment for urgent conditions usually managed by GP's during the evenings and weekends by directly calling
0203 649 4499 or contact the enhanced access hub on 0204 506 8827. These clinics are NOT a walk in system and are not for ongoing chronic problems e.g. heart disease, diabetes etc. You will be seen by either a GP or Nurse Practitioner by appointment only. This service operates at Southdene Surgery. Appointments are available from 6.30pm to 10pm Monday - Friday, 3.30pm to 8pm Saturdays and Sundays.
This surgery is a member of Healthbridge Federation who are providing this service for our patients.
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us: